Current List of Blackboard CE 6.1.1 Bugs

Periodically I try to alert you to problems we’ve encountered with Blackboard CE so you’ll know it’s the system and not user error. This list is not complete but at least covers most of the more common and problematic issues we have open with Blackboard Support. By the way, for JCCC faculty members, if you have major issues not listed here, please alert your Ed Tech Center Designer.

We have experienced:

1. Cases where course content from one semester fails to copy successfully to the next semester’s course shell.
2. Unexpected System Exception errors that occur for a variety of reasons (opening a course, switching between tabs, and so on), none of which are clearly indicated in the server logs or displayed on the screen for the user’s benefit.
3. Problems for end users with:
   a. multiple versions of Java installed,
   b. recent versions of Java installed (you should be using version 1.5 with updates 6 or 7 installed, but not Java 1.6)
   c. Internet Explorer 7 or latest version of Mac Safari installed
   d. Windows Vista installed.
4. Search tool failures with incorrect or no results reported.
5. Failure of the Banner XML file to import Summer Non-Credit Courses.
6. Failure of the garbage collection routines to work so the database gets more and more bloated, which we believe contributes to slower access times.
7. Failure of the Media Library/Glossary tool if a single image is attached to an entry in one of the tool’s collections.
8. Crash with an exception error if a Learning Module has more than 20 headings or entries included.
9. Lose of embedded images in assessments when the assessment is exported and then imported into another course shell.
10. Calendar tool entries entered by an instructor for a specific course being displayed as institutional entries in all courses; which is very confusing for students.
11. A limit on the number of characters allowed (1333) when an instructor grades and adds comments to an assignment.
12. Failure of the mail forwarding feature to work when a student or an instructor wants email received in Blackboard CE to be forwarded to their external email accounts.
13. Confusion when the Submitted and Not Submitted tabs in the Assignment tool show the reverse information.
14. WebLinks that do not import when a Learning Module is exported and then imported into another course shell.
15. Course names that are truncated (so as to be indecipherable) or are not in alphabetical order throughout the application (e.g. when setting calendar dates, publishing content from Respondus, importing or copying content from another course and when setting the order of courses displayed or hidden on the My Blackboard screen).
16. No ability for the instructor to edit Assignment Drop Box comments posted for students after they are posted.

We know there are many more bugs, we currently have about 70 cases open with Blackboard support, but these seem to be the major items that effect students and instructors.

Preparing for Change

If you’re concerned about the possibility of a change in your LMS (from one version to the next or from one vendor to another), here's what I would suggest. As you create or modify your course materials, use SoftChalk (content pages, inline quizzes, pop-up glossary/definitions, sidebars, crossword puzzles and more), Respondus (assessments), or StudyMate (educational games). Each of these applications enable you to easily import content into any of the more common LMS products.

As an example, SoftChalk is an easy to use web page authoring system (operates very much like Microsoft Word). It enables you to "package" content (e.g. multiple web/html pages) which can then be imported into Blackboard CE or Angel or Desire2Learn. Once imported, you can unzip the packages file and organize the pages to offer course content. SoftChalk enables you to add features to a web page that you normally could not include without programming skills. SoftChalk requires no programming skills.

There's online training available for SoftChalk (http://www.softchalk.com/lb_demo.html) and JCCC has a site license which enables our faculty to install the software on any home or office computer as long as you're employed by the college (available at https://acsdb.jccc.net/softwaretracker/ with your JCCC log-in, the same site that gives JCCC faculty access to Respondus and StudyMate). Further, your ETC Designer (JCCC faculty members only) can assist you as needed.

So, if you’re concerned about LMS changes in the future, move your content to SoftChalk, Respondus and StudyMate. You’ll be able to easily improve the design of your course materials and prepare for any eventuality.

Course Specific Calendar Entries Showing Up as Institutional Entries

As some faculty members add course specific Calendar entries in Blackboard CE 6.1.1, those entries are showing up as institutional entries that appear on everyone’s Calendar. According to Blackboard Support, the fix for this problem is in Application Pack 2 (CE 6.2), which has not been released so it has not been tested yet by JCCC’s technical support staff. Until the fix is released and tested, we’ll need to periodically run a script provided by Blackboard that deletes these "fake" institutional entries, but the actual cure won’t be in place until Fall semester (at the earliest) when we install AP 2.

If you see institutional entries that are confusing to your students (JCCC issues no institutional entries at this point), let me know and we’ll schedule the script to be run again to clear those entries.

Calendar Entry Bug

If you open the Calendar tool, change the month to June, click on any date in June, then click on Add Entry, the "Start Date" defaults to that particular numeric day, but the month is set to July, not June. The strange part is if you go to any other month, say September and try to make an entry for that month, the default date shows up correctly.

Also if you're on a day of the month that the next month doesn't include (i.e. January 30, 31; March 31; May 31; and so on) and you go to the next month, it will skip ahead to the next month that includes that numeric date.

It’s a known bug and has been reported by other schools to Blackboard.