Blackboard Issues: Status Report

It might be helpful for you to know the status of several Blackboard issues reported by JCCC staff over the past several months. This should alert you to the fact that most of these issues are not yet fully resolved. While some of these issues are supposed to be resolved in version 8 of Campus Edition, we're still on Version 6.2.3 and we have no plans to upgrade at this time.

1. Ticket #478596 - Get Files on Mac Cannot Upload Multiple Files & Overwrite Existing Files, Problem Description: When using the Get Files button to upload multiple files AND overwrite existing files already in the Class Files area, Blackboard does not give the option to "Replace Existing" files. Instead the filename appears as "Null" and Blackboard offers only these options: "Select another location," "Rename," and "Skip." Resolution: This issue is scheduled to be resolved with the release of Vista 8 SP1. This release date is scheduled for the early July timeframe.
2. Ticket #483277 - Cannot Save Email Attachment to Local Workstation. Resolution, per Blackboard Staff: This issue is resolved Vista 8. I have completed my testing within our Vista 8 test environment and was unable to reproduce the issue.
   
   Note regarding version 8: The CE/Vista 8.0 product does not contain “new” functionality; instead it can be viewed more as Service Pack 4 for Application Pack 2, so essentially Vista 4.2.4/CE6.2.4. The main purpose of the CE/Vista 8.0 release is to align the numbering conventions of the Blackboard and CE/Vista product lines. The only change is that the Learning Environment Connector (providing CE/Vista clients with access to the Blackboard Community, Content and Outcomes Systems) is now built directly in to the product. However, if your institution does not chose to utilize these products then you will not notice any changes to the application only further stability and additional maintenance fixes for product defects.
3. Ticket #442776 - Moving Custom Icons Causes Edited Text Links to Revert to Original Names. Resolution: This issue has been slated for resolution in Vista 8.0 SP1. The release is scheduled for June/July timeframe. Once a final release date has been scheduled, I will either update the case notes or provide results from internal testings.
4. Ticket #443689 - Web Links Do Not Import When Importing a Learning Module. Resolution: I just completed testing this issue in our 4.2.3 and Vista 8.0 environment and it's still an issue. I will escalate this up to our developers and track the progress. Once we receive a resolution I will update the case.
5. Ticket #435137 - My Blackboard Course Listings not in Alpha Order. Resolution: This case has been escalated to our developers. Once a resolution has been released, we will update the case with any recommendations from our developers.
6. Ticket #467838 - Need Clarity in Naming Cross-Listed Courses. The default naming of cross-listed courses is confusing to instructors, designers and students. When a course is cross-listed the names of the original courses (child courses) do not appear as part of the new name (parent course shell). Instead the instructor and designer see a name like “Cross-Listed Group 599” on their My Blackboard screen. The student sees the same non-descript course name when they enter a cross-listed course. We use Respondus extensively to create an then publish assessments into Blackboard CE. The list of courses displayed by Respondus includes both the parent and the child course shell names. Since you can publish to a child course shell and NOT have it appear in the parent course, this just adds to the confusion. Resolution: None.
7. Ticket #458823 - Need Ability to Edit Assignment Drop Box Comments After They're Posted. When grading an Assignment in the Assignment Drop Box Comments text box, there's no access the HTML Creator (with a spellchecker) and once the comment is posted, there's no way to edit that comment (e.g. correct a spelling error). Resolution: Blackboard support staff submitted a feature request for this issue.
8. Ticket #458825 - Confirmation Needed Before File Attachment Deleted in Assignments Tool. An instructor accidentally deleted an attachment from an assignment in Blackboard by clicking the little icon next to the attachment. She thought it was an ActionLink icon. That icon deletes the attachment WITHOUT A CONFIRMATION BOX. We’ve duplicated the event. Worse, in this case the instructor did not have a copy of the file anywhere else. She assumed a copy was put into her Class Files area (accessible using the File Manager), but that is not the case (We confirmed that as well). Resolution: New feature request that assignment attachments be placed automatically in the Class Files area AND that a warning with an exit option appear before the attachment is permanently deleted.
9. Ticket #446216 - Teaching Assistant/Section Designers Cannot Add Public Calendar Entries. In versions prior to CE 6.1.1 staff who were enrolled in a course as both Section Designers and Teaching Assistants could add public calendar entries to the course calendar. That functionality has been reduced so individuals using that dual role can now only add private calendar entries. See attached screen capture which shows only one radio button under Entry Option. Resolution: Blackboard support wrote “I am going to submit this as an enhancement request. Let me know if you have any questions.”
10. Ticket #478596 - Get Files on Mac Cannot Upload Multiple Files & Overwrite Existing Files, Resolution: None yet.
11. Ticket #479817 - Answers not saving during quiz/test. Students are taking an online quiz/test and when clicking the "Save Answer" button the question is not saved. This appears to be a random event as sometimes the answers are saved and other times the server is slow or does not save the answer. Students taking a timed test are not able to complete the test/quiz in the allotted time due to this issue.Resolution: This issue is scheduled to be resolved with the release of Vista 8 SP1. This release date is scheduled for early July timeframe.
12. Ticket #448922 - When Saving Backup as File, Doesn't Default to Current Class Files Folder. If you don't carefully check where the file is being saved (when saving backup as a file), you may lose the backup file in a Class Files folder completely separate from the course you're in. Then, should you attempt to save a file to the course you are in, you may have a list of the bazillion courses to which you have access. Resolution: response from Blackboard support “Thank you for taking the time to submit an enhancement request to Blackboard Product Development. The suggestions we receive from you, your faculty members and students are extremely valuable, as they come from people who use our products on a daily basis. Your request has been thoroughly evaluated; at this time Blackboard does not have any plans to dedicate resources to develop this enhancement in a future release of our products. While this specific case will be closed, Blackboard is dedicated to working with you to leverage existing functionality for your needs. Our Building Block partners may be working on resolutions to your issue, and you can also work with the Blackboard Global Services team to request the development of a customization that would address your concerns. If you have any questions regarding these suggestions, please contact your Blackboard Account Manager. Again, thank you for your input. We may make statements regarding our product development initiatives, including the content of future product upgrades, updates or functionality in development. While such statements represent our current intentions, the product development initiatives may be modified, delayed or abandoned without prior notice and there is no assurance that such upgrades, updates or functionality will become available unless and until they have been made generally available through a commercial release.
13. Ticket #515267 - Assessments (Not Released to Students) Still Have Link to Results. Faculty member created practice quizzes and doesn’t want to release the grades to students. He set the assessment properties so the results would not be released to students. However, after taking the exam, students can go to the View All submissions page and while they “shouldn’t” be able to click to see submissions, it is a clickable link that goes to a screen that says “error: Sorry, this action cannot be executed.” If they try to view the submission by going to the already taken exam first then they can’t click on the title to see the submission, which is the way it should work. Resolution: Fixed in CE 6.2.2. JCCC testing indicates the problem has been corrected.
14. Ticket #458818 - Chat Invitation Window displays Incorrect Course Name. When you send an invitation in the Who’s online tool it shows the course that the person is in but the course title displays wrong. Resolution: This issue has been identified as a bug within our application. Our developers are currently investigating the source of this issue. Once I receive feedback as to a workaround or fix, I will update the case.

Springing Forward into DST

Do you know that Daylight Savings Time (DST) starts earlier than usual? This Sunday, March 9, 2008 (in the U.S.) the change in DST will require that we reset our clocks. Our time will “spring forward” by an hour. So it’s time to remind you of a bug alert we originally posted back in December, 2007 (see http://ce-annotations.blogspot.com/search/label/Daylight%20Savings%20Time).

If you try to set a time for an event (entry in calendar or assignment or assessment due date) on March 9, Blackboard changes the time to an hour later. Here’s an example: if you type in a time (like 11:00 PM) or use the drop down menu to choose a time, it may appear correct until you save it, then the time is set forward without warning to 12:00 AM (which would be on March 10). As far as we know now, this anomaly only occurs on March 9. If you don’t expect the behavior, you may be frustrated and waste a lot of time trying to figure it out.The work-around is to simply set the time for the due date an hour earlier than you really want.

In actuality, Blackboard has released a hotfix to Service Pack 3 that fixes the DST problem, however, we’re still testing Service Pack 3 and are not scheduled to install it until March 20 (during Spring break), so the hotfix is available to apply to a patch that we have yet to finish testing. Further, since the hotfix was just released we must test it before putting it into production.

CE 6.2.2 Bug Updates

The following bugs were reported to Blackboard Support over the past several months and then were referred to the Blackboard Development staff. FYI, the case number, description and latest response from Blackboard support is listed below.

#479817 - Answers not saving during quiz/test.
Case Description: Students are taking an online quiz/test and when clicking the "Save Answer" button the question is not saved. This appears to be a random event as sometimes the answers are saved and other times the server is slow or does not save the answer. Students taking a timed test are not able to complete the test/quiz in the allotted time due to this issue.

Support Response: Our developers have deemed this to be a bug within the software. The fix for this issue is tentatively scheduled for Vista 8.0 SP1. If changes are made to the schedule, I will update the case.

JCCC Note: I have requested information on when Vista 8 SP1 will be released. We’re on Campus Edition 6.2.2 which is equal to Vista 4.2, so I’m not sure how their numbering system for future releases works.

#406008 - Course Tools Menu Automatically Collapses to Just Icons
Case Description: Based on release notes, the Course Tools menu bar should not collapse to just icons when opening the Mail tool or Learning Modules tool, but that’s not the case. The menu collapses when using the Mail, My Files, Grade Book, and File Manager tools.

Support Response: After reviewing the CR which was submitted for this issue, I noticed DEV actually rejected the Change Request. They have stated this issue will be addressed possibly in a future release. Which also can mean, it may get lost in obscurity. Let me know how you would like to proceed with this case.

#476514 - Calendar Changes After Upgrade to CE 6.2.1
Case Description: 1. It’s common for our faculty to copy a course from a previous course shell and then want to move the calendar entries to new dates in the new course. When you change the date for a Calendar entry (by simply modifying the date), the screen refreshes and brings you back to "today's date" (such as the 14th if today's the 14th of August) but in the month from which you came (e.g. the month in which the original date entry occurred before you edited it), but not on the specific date of the original entry you edited. So, if you’ve got three items on January 18th and you want to move them to August 16th (and today is August 14th), each time you change the date of an item on January 18th Blackboard “leaves“ you back on January 14, rather than on the 18th. If you’re moving an item from February 20 to September 25th, after the change you’ll end up on February 14th (if today is August 14th). This is a change in behavior since CE 6.1.1.2. New Calendar entries default to today’s date no matter what you do. If you move to a date in November and try to add a Calendar entry on November 2nd, the default date will be today’s date, not the date you selected in November. You can change it each time, but there’s no sense in navigating to the new month and date, since you’ll need to set the date each time you add an entry.3. If you try to set a time for an event (entry in calendar or assignment or assessment due date) after 10:59 PM on November 4, Blackboard changes the time to an hour earlier. This is the date that Daylight Savings time ends in the Fall of 2007. If you type in a time (like 11:00 PM) or use the drop down menu to choose a time, it may appear correct until you save it, then the time is set back without warning to 10:00 PM. This anomaly only occurs on November 4. If you don’t expect this, you can be frustrated and waste a lot of time trying to figure it out.

Support Response: Our developers have stated the calendar is functioning as designed. When adding a new entry, the start date will show the current day's date. You would have to change the date to required date for the event.

#478596 - Get Files on Mac Cannot Upload Multiple Files & Overwrite Existing Files
Case Description: When using the Get Files button to upload multiple files AND overwrite existing files already in the Class Files area, Blackboard does not give the option to "Replace Existing" files. Instead the filename appears as "Null" and Blackboard offers only these options: "Select another location," "Rename," and "Skip."

Support Response: This is issue is tentatively scheduled for resolution with the release of Vista 8.0 SP1. If any changes occur from our side, I will update the case.

JCCC Note: Subsequently we reported that this same problem happens with Windows users.

#478109 - Inconsistent Discussions Tool New Activity Icon Behavior
Case Description: New Activity icon appears when no postings occur and when a new topic is added (with a description of two words or more or when a period is added to the end of one word descriptions) even when the topic has no postings. This makes it very difficult for instructors and students to use the Discussions topic New Activity icon as an alert that new postings are present for the student to read.

Support Response: No updates have been posted by our developers. Once I receive feedback, I will update the case.

#479657 - No Web Folder option for Firefox
Case Description: When using Firefox 2 you no longer get the “Open as Web Folder” option from the File Manager ActionLink. See attached screen capture.

Support Response: As of right now, DEV has not provided any updates on this issue. Once I receive an additional information I will update the case notes.

Viewing Calendar Entries in the Student View

In the Ed Tech Center (at JCCC) we sometimes hear from faculty that they can’t see any entries in the Calendar tool when using the Student View tab. When viewing the Calendar tool using the Student View tab, be sure the View setting (upper right hand corner of the Calendar screen) displays This Course Only and not Personal Only view. Once you change the setting, click the Go button (looks like a right pointing green arrowhead) to effect the change.

Daylight Savings Time in March

It may seem early to plan for Daylight Savings Time (it doesn't start again until March 9, 2008 in the U.S.) but we've already had a faculty member try to set a due date (for a Spring course) on March 9, 2008. When saved the hour the assignment is due automatically increments by an hour. The last notice from Blackboard indicated they're working on the bug, but no fix yet.

So, if you try to set a time for an event (entry in calendar or assignment or assessment due date) on March 9, Blackboard changes the time to an hour later. Here’s an example: if you type in a time (like 11:00 PM) or use the drop down menu to choose a time, it may appear correct until you save it, then the time is set forward without warning to 12:00 AM (which would be on March 10). As far as we know now, this anomaly only occurs on March 9. If you don’t expect the behavior, you may be frustrated and waste a lot of time trying to figure it out.

The work-around is to simply set the time for the due date an hour earlier than you really want. That’ll work until Blackboard fixes the problem. J

Helping Students Understand the Structure of Your Course

As you create or update your online course for the next semester, don’t forget to include a statement that introduces the student to the course and to the structure of the student’ learning activities within the course.

One or more of the following methods may be used to accomplished this goal such as:

• Include a course Syllabus, that identifies the types of activities the student will be required to complete (written assignments, online self-tests, participation in the discussion board, group work, etc.).
• Include a schedule or calendar that identifies the structure and pace of student learning; e.g., assignment and test due dates, due dates for required discussion postings, if applicable, and so on.
• Early in the course clearly indicate if the course is self-paced or follows a schedule of due dates for expected activities and assignments.
• Sequence the course so it is clear to the student which tasks are expected first, which are expected in week 1, week 2 and so on.
• If there is a linear structure to the course , make it clear. If learning activities can be accomplished in a random order be sure to provide instruction and guidance at key points during the learning process. Either way, be sure the purpose of each activity and any required activity is clearly defined.
• Identify the preferred mode of communication with you, the instructor (e.g., email, discussion board, etc.), and the preferred mode of communication with other students (i.e., “I Need Help!,” “Student Lounge” topic in the discussions area, etc.).
• Identify testing procedures (e.g., are all assessments online, may assessments be taken under the supervision of a proctor, are some on-campus assessments required, etc.).
• Be sure the procedure for submission of electronic assignments is clearly defined and explained.

If you missed the last course design tip, check out “Where to Start” at http://ce-annotations.blogspot.com/2007/11/where-to-start.html.

Some Work Around Techniques You Should Know

Hiding Courses
You can hide courses you do not want shown on your My Blackboard screen. To do so:

1. Log into Blackboard and on the My Blackboard screen select the Edit Course List icon (looks like a pencil in the upper right corner of the Course List panel).
2. Find the course name (see note below) and click the Hide Link button that follows the name. If you want to hide several courses at once, select the checkbox that precedes each course name, scroll to the bottom of the screen and click the Hide button.
3. When finished, click the My Blackboard tab to refresh back to your My Blackboard screen.

Note: as you search for the course(s) you want to hide, you’ll see that the course names are truncated at about 30 characters. Move your mouse pointer over a title, let it rest there and you’ll see the entire course name displayed. For some additional notes about why your course listing may not be in alphabetical order, check out http://ce-annotations.blogspot.com/2007/05/when-my-blackboard-courses-are-not-in.html.

Grade Book Columns
By default every Grade Book in Blackboard includes two columns that cannot be deleted: Midterm and Final. So don’t waste energy trying to remove them.

Calendar Entries
You can create three types of calendar entries: Personal, Private and Public. Private calendar entries cannot be copied from one course to another. Personal and Public entries can be copied. If you want to make notes to yourself about activities you need to perform at specific times during each semester and you want to copy them to a new semester, make the entries Personal and not Private.

Once you copy content to a new course shell (including calendar entries) you can use the Manage Course --> Date Rollover feature to adjust calendar entries from the old dates (probably last semester’s dates if you’re copying content from the previous semester) to dates appropriate for this semester’s course. However, this feature only adjusts dates that are linked to assessments and assignments. It does not adjust dates that are used in selective release or stand alone dates in your Calendar.

By the way, the Date Rollover really works best if you first CLEAR all calendar entries except one semester’s worth, e.g. you only have last semester’s dates in the course shell when you rollover dates to the new semester. You do have an option to clear a range of dates from your Calendar (go to the Calendar tool, select the Delete a Range button and set the range you want to delete).

You can adjust those dates manually using the Adjust Individual Dates button, which is available once you select the Manage Course --> Date Rollover feature.

For additional “strange calendar behaviors” check out http://ce-annotations.blogspot.com/2007/08/strange-calendar-behaviors.html.

Strange Calendar Behaviors

Please be aware of the following changes in behavior in the Calendar tool subsequent to the upgrade to CE 6.2.1 (App Pak 2 with Hotfix 1 applied):

1. It’s common to copy a course from a previous course shell and then want to move the calendar entries to new dates in the new course. When you change the date for a Calendar entry (by simply modifying the date), the screen refreshes and brings you back to "today's date" (such as the 14th if today's the 14th of August) but in the month from which you came (e.g. the original month in which the date occurred before you edited it), but not on the specific date of the original entry you edited. So, if you’ve got three items on January 18th and you want to move them to August 16th (and today is August 14th), each time you change the date of an item on January 18th Blackboard “leaves“ you back on January 14, rather than on the 18th. If you’re moving an item from February 20 to September 25th, after the change you’ll end up on February 14th.
2. Some faculty have reported not being able to edit calendar entries after a course copy. No underlying cause has been found yet.
3. New Calendar entries default to today’s date no matter what you do. If you move to a date in November and try to add a Calendar entry on November 2nd, the default date will be today’s date, not the date you selected in November. You can change it each time, but there’s no sense in navigating to the new month and date, since you’ll need to set the date each time you add an entry.
4. If you try to set a time for an event (entry in calendar or assignment or assessment due date) after 10:59 PM on November 4, Blackboard changes the time to an hour earlier. This is the date that Daylight Savings time ends in the Fall of 2007. If you type in a time (like 11:00 PM) or use the drop down menu to choose a time, it may appear correct until you save it, then the time is set back without warning to 10:00 PM. This anomaly only occurs on November 4. If you don’t expect this, you can be frustrated and waste a lot of time trying to figure it out.
5. If you create calendar entries (not linked to anything like an assessment or assignment) and copy the course to a new course shell, Public entries and Personal entries will copy to the new course shell. Private entries do not copy over. They are not visible even if the “This Course + Personal” view is selected.

Blackboard CE 6.2 Bug Report

(Updated 8/12/2007) In an effort to alert faculty to potential problems as they prepare for the Fall 2007 semester, here’s a list of bugs we’ve encountered with Blackboard after the upgrade to CE 6.2:

1. When using the “&” character as a folder description or in the description of an icon (e.g. using the Edit Properties option from the icon’s ActionLinks) the “&” disappears and (sometimes) all characters following the “&.” Blackboard is aware of this problem. A similar problem occurs when including the “#” sign, semi-colon and colon. This “bug” can cause items to disappear, such as a folder or icon description, an icon. a Learning Modules or pages within a Learning Module.
2. At least one faculty member has reported problems with double quotes so that “quoted materials” appears as “quoted materialsâ€?
3. Faculty members are reporting “Unexpected system exception errors” whenever they try to access the Student View tab. We now believe this is related to courses being set as inaccessible to students until the first day of classes (August 16). When the release date has not yet arrived, the Student View generates an unexpected system exception error. When the release date has passed, no error is generated. This situation did not occur with earlier versions of Blackboard CE 6.
4. For JCCC faculty, if you need to see the student view for your classes (using the Student View tab) prior to Blackboard fixing the System Exception Error problem, here’s the only work-around that comes to mind. Go into your course and hide all menu items (Build tab, Manage Course and then select Course Menu). Next hide all icons (use the Hide option on the ActionLinks icon) on your course ‘s Home Page. When finished, email the Help Desk and ask them to open your course to student access. This way you can use the Student View tab, your student cannot see the hidden materials, and you can also add a page header to the course’s Home Page with a message to your students (to do so go to Build Tab, select Page Options and then Edit Header).
5. We have three instances where course content will not copy. Cause still unknown.
6. For security reasons, we needed to turn on the Secure Sockets Layer (SSL) which after initial testing appears to prevent the Windows Media Player from playing MPEG files (and some other media files) embedded in Blackboard. This problem was discovered after our initial switch to Bb CE 6 over 2 years ago, so at that time we turned SSL off. However, for security and copyright (Fair Use) reasons, SSL must be turned “on.” We’re working on a work-around.
7. On the Build Tab you may find that icon or folder descriptions are displayed one word per line. The text displays properly on the Teach tab. This is a new bug with CE 6.2 that was not present in CE 6.1.1. We have reported it to Blackboard (Bb) support. Our testing seems to confirm that the student will see the description with proper formatting.
8. JCCC staff in the Academic Technology Support (ATS) group had set student access dates for each course section-by-section prior to the upgrade to CE 6.2. However, with the upgrade, Blackboard retained the section-by-section settings and then added a new “term” related setting that superseded them. The new CE 6.2 “term feature” establishes dates for each term and those dates (by default) over-ride the section start and end dates. While Bb announced the “support” for terms (which still does not display on the My Blackboard screen, where it’s needed), only upon careful reading of the admin manual did ATS discover that "term support" means the start and end dates for the term effects all sections of all courses in that term. ATS has since set the system to default back to access dates based on each section rather than the term settings. This correction (at JCCC) was made at 6:41 PM on Friday, August 3, so you may have students who accessed your course between the upgrade on August 1st and the correction on the 3rd. If you reset your course materials (assessments or assignments) and eliminate student activity, be sure to advise your students, otherwise you may have students who completed work between August 1-3, 2007 and now wonder why that work has disappeared and doesn’t count.
9. After the upgrade to CE 6.2 hotfix 1, the Blackboard Server had to be rebooted daily. Background jobs (indexing, garbage collection, and so on) were writing error logs to the server and filling up disk space to the point where response time came to a standstill. There are six background jobs that are run by the Blackboard system and four of them are new with the App Pak 2/Hotfix 1 upgrade. Since we did not have this problem before the upgrade, we assumed one or more of the four new background jobs were causing the problem. These new jobs we set to kick off automatically at Midnight, so ATS shut down the Blackboard server every evening around 1 AM and then restarting it, to avoid the slowdown caused by the buildup of log files. Ultimately, we discovered that by staggering the start times of the jobs, the problem appears to be fixed.
10. There are some strange behaviors taking place when entering new Calendar entries. We’re receiving reports from faculty on the following:
    
    a. After entering a new calendar entry, the screen refreshes and brings you back to the first day of the month from which you came, but NOT on the specific date from which you came. So, if you’ve got three items on January 18th to move to August 16th, each time you change the date of an item on January 18th Blackboard “leaves“ you back on January 1, rather than the 18th. If you’re moving an item from February 20 to September, after the change you’ll end up on February 1.
    
    b. Some faculty members have reported not being able to edit calendar entries after a course copy.

Current List of Blackboard CE 6.1.1 Bugs

Periodically I try to alert you to problems we’ve encountered with Blackboard CE so you’ll know it’s the system and not user error. This list is not complete but at least covers most of the more common and problematic issues we have open with Blackboard Support. By the way, for JCCC faculty members, if you have major issues not listed here, please alert your Ed Tech Center Designer.

We have experienced:

1. Cases where course content from one semester fails to copy successfully to the next semester’s course shell.
2. Unexpected System Exception errors that occur for a variety of reasons (opening a course, switching between tabs, and so on), none of which are clearly indicated in the server logs or displayed on the screen for the user’s benefit.
3. Problems for end users with:
   a. multiple versions of Java installed,
   b. recent versions of Java installed (you should be using version 1.5 with updates 6 or 7 installed, but not Java 1.6)
   c. Internet Explorer 7 or latest version of Mac Safari installed
   d. Windows Vista installed.
4. Search tool failures with incorrect or no results reported.
5. Failure of the Banner XML file to import Summer Non-Credit Courses.
6. Failure of the garbage collection routines to work so the database gets more and more bloated, which we believe contributes to slower access times.
7. Failure of the Media Library/Glossary tool if a single image is attached to an entry in one of the tool’s collections.
8. Crash with an exception error if a Learning Module has more than 20 headings or entries included.
9. Lose of embedded images in assessments when the assessment is exported and then imported into another course shell.
10. Calendar tool entries entered by an instructor for a specific course being displayed as institutional entries in all courses; which is very confusing for students.
11. A limit on the number of characters allowed (1333) when an instructor grades and adds comments to an assignment.
12. Failure of the mail forwarding feature to work when a student or an instructor wants email received in Blackboard CE to be forwarded to their external email accounts.
13. Confusion when the Submitted and Not Submitted tabs in the Assignment tool show the reverse information.
14. WebLinks that do not import when a Learning Module is exported and then imported into another course shell.
15. Course names that are truncated (so as to be indecipherable) or are not in alphabetical order throughout the application (e.g. when setting calendar dates, publishing content from Respondus, importing or copying content from another course and when setting the order of courses displayed or hidden on the My Blackboard screen).
16. No ability for the instructor to edit Assignment Drop Box comments posted for students after they are posted.

We know there are many more bugs, we currently have about 70 cases open with Blackboard support, but these seem to be the major items that effect students and instructors.

Course Specific Calendar Entries Showing Up as Institutional Entries

As some faculty members add course specific Calendar entries in Blackboard CE 6.1.1, those entries are showing up as institutional entries that appear on everyone’s Calendar. According to Blackboard Support, the fix for this problem is in Application Pack 2 (CE 6.2), which has not been released so it has not been tested yet by JCCC’s technical support staff. Until the fix is released and tested, we’ll need to periodically run a script provided by Blackboard that deletes these "fake" institutional entries, but the actual cure won’t be in place until Fall semester (at the earliest) when we install AP 2.

If you see institutional entries that are confusing to your students (JCCC issues no institutional entries at this point), let me know and we’ll schedule the script to be run again to clear those entries.

Calendar Entry Bug

If you open the Calendar tool, change the month to June, click on any date in June, then click on Add Entry, the "Start Date" defaults to that particular numeric day, but the month is set to July, not June. The strange part is if you go to any other month, say September and try to make an entry for that month, the default date shows up correctly.

Also if you're on a day of the month that the next month doesn't include (i.e. January 30, 31; March 31; May 31; and so on) and you go to the next month, it will skip ahead to the next month that includes that numeric date.

It’s a known bug and has been reported by other schools to Blackboard.