When the Blackboard Assessment Window Freezes

We’ve had several instances where students have reported that in the middle of taking an assessment, the Assessment tool freezes. When this occurs, the Blackboard screen blanks out or the student clicks the Save button (to save an answer) but the Question Status doesn’t changed to Answered or the assessment just freezes. While we’ve reported this to Blackboard, it’s extremely difficult to replicate. One suggestion is to alert your students that if this behavior occurs, they can right-click in the Assessment window (the window that includes the question on the left and the question status on the right) and then select Refresh from the drop-down menu that appears. This may help so they can complete the assessment.