Mail Tool and the Demo Student

We logged a case with Blackboard and indicated to them that “when sending mail to all students; the demo student does not receive the message.” The response from Blackboard Support was:

“This is actually functioning as designed. To have the mail sent to the Demo student, check the box next to the Demo Student's name so that [the] mail will show up in the Demo Student's [mail] box as well. This is not quite as convenient as simply checking the box for all students, but it does send the mail to the Demo student. Let me know if you need anything else.”